RETURNS

We offer a 14-day return window from the date your order is delivered. Items must be unworn, unused, with original tags attached and returned in original packaging.

How to return:

To begin your return, please:

1. Contact support@getitactive.com.au with order number, name and describe the problem with your purchase. 

2. Please wait for a reply email. If accepted, you will be sent instructions and return address.

If you can’t find your order number or need any help, please contact via email above. 

Please remember, you’ll need to purchase and include the return shipping label with your package.

Exchanges:

The fastest way to receive your preferred item is to return your original purchase once approved, then place a new order separately.

Damages & Issues:

Please contact us immediately if your item arrives damaged, faulty or incorrect so we can resolve the issue promptly.